Posted by admin 30/09/2017 1 Comment(s) Knowledge Base,
Order Related
Q1:Are you a retailer or a manufacturer?
We sell our own manufactured filaments through this online store. 
Q2:Where do you ship my order from?
We ship products from two bases, one from CA USA and another from the UK. 
Q3:Do you sell other materials not listed on your site?
Yes. If there is anything you need and cannot find on our site, please feel free to contact us and we will do our best to help you with it. 
Q4:Do you offer wholesale prices?
Yes. Please contact us for more information. 
Q5: I want to return or exchange my order, what do I do?
You may return or exchange filaments. For further information, please visit http://www.3d-filament.com.tw/Money-Back-Guarantee.
Q6: I want to cancel or modify my order, what do I do?
Orders placed online can be canceled or modified as long as the order has not been shipped. When an order is shipped, a shipping confirmation message is sent to your email. If you didn't get your shipping confirmation email, you may contact us and request to cancel or modify your order. 
Q7: What happens after payment?
  1. You will receive an email when your order has been successfully placed, which tells you that your order is actually being physically processed through our system. It takes 2 business days to prepare your products for delivery. 
  2. Next, you will receive an email stating order shipped with tracking information. Kindly note we mark your order as shipped when it is boxed up and ready to go, however, our couriers may not collect until later in the day, which will mean that you will not be able to view the tracking status on your order until it has been "scanned in" by the couriers.
  3. You will be assigned to a customer service representative, he or she will contact you if necessary. Or you can send your request to sales@suntopx.com if you need any support.
  4. Delivery time for Fedex, UPS and DHL are about 4-8 business days. Delivery time for USPS is about 4-10 business days. 
Products Related 
Q1: If I have trouble printing with a specifical material, what do I do?
You can always contact our support team by emailing sales@3d-filament.com.tw. We will reply your questions within 24-48 hours. 
Q2:How To Know If The Filament is PLA or ABS?
It is not easy to tell PLA filament and ABS filament by only judging on their appearances. The easies way is smell. PLA filament creates slightly sweet smell when 3D printing, but ABS emits fume and unpleasant smell during 3D printing. Appearance of ABS filament is matt and it of PLA filament is glossy.
When PLA filament is heated up to 200°C, it can be extruded easily but ABS filament can't. It takes about 220°C to melt ABS filament. If the temperature gets higher, there will be bubbles appear on PLA filament or PLA will easilty get carbonized.
Q3: Why diameter 1.75mm is popular?
1.75mm 3D printer filament is most common in the 3D printing market due to below reasons.
3D printer filament with a smaller diameter allows for more compact hot end designs.
3D printer filament with a smaller diameter can be heated faster because it takes less time for the heat to reach the center, hence the object can be printed faster.
Smaller diameter of 3D printer filament means nozzles on 3D printer can be smaller, this allows more precise plastic flow control.
3D printer filament with a smaller diameter it is also more flexible.
The extruder on 3D printer requires less force to push the plastic in the extruder.
Q4: What are the applications of PLA and ABS filament? 
Both PLA filament and ABS filament are widely used in automobile, mechanical, electrical, electronic instruments and construction industries.
ABS filament is typically used to print high strength products or when the products need to be kept in a long time, home appliances and toys.As for PLA filament, it is used to print large parts and products that touch with human body, toys or bracelet, etc.
Q5: What Temperature does PLA melt?
PLA melts at a lower temperature (around 180C to 220C) than ABS does, and has a glass transition temperature between 60 to 65C. 
Tags: FAQ

1 Comment(s)

09/03/2018, 08:39:59 AM

Just a question. Do you have a warehouse in Europe? i'm an owner of shop in Italy, is possible to by PLA SILK LIKE from a CEE Country?

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